House Clearance Canary Wharf Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Canary Wharf provides house clearance, waste collection and related services. By making a booking, requesting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, business or organisation that requests or receives services from House Clearance Canary Wharf.

Services means any house clearance, waste removal, waste collection, rubbish removal, recycling, loading, transportation, and associated services carried out by House Clearance Canary Wharf.

Waste means any items, materials, household contents, commercial contents, furniture, appliances, and other goods that the Customer asks us to remove and dispose of or recycle, subject to applicable waste regulations.

Contract means the agreement between the Customer and House Clearance Canary Wharf incorporating these Terms and Conditions.

Scope of Services

House Clearance Canary Wharf provides house clearance and waste collection services for domestic and commercial premises. Our services typically include loading, removal, transportation, and lawful disposal or recycling of waste from the Customer's premises.

We may also provide additional services such as light dismantling of items, separation of recyclables, and responsible transfer of items for reuse, where agreed in advance. Any specific inclusions or exclusions will be set out in the quotation or confirmation provided to the Customer.

Booking Process

The Customer may request a quotation or book our services by telephone, email, or through any booking method we make available. When requesting a quotation, the Customer should provide accurate information regarding the type and volume of waste, access to the premises, parking arrangements, and any other relevant details.

Quotations may be provided as fixed-price or as an estimate based on the information supplied. Where the quotation is an estimate, the final price may vary depending on the actual volume or type of waste collected, site conditions, or any additional work requested on the day.

A booking is confirmed when we have accepted the Customer's request and provided a time and date for the service, and, where required, when any deposit has been paid. We reserve the right to refuse or cancel any booking at our discretion, subject to any legal obligations.

The Customer is responsible for ensuring that someone authorised is present at the premises at the agreed time to provide access, confirm the items to be removed, and approve any amendments to the scope of work or pricing.

Access and Parking

The Customer must ensure that we have safe, suitable, and lawful access to the premises and any areas where waste is to be removed. This includes providing clear instructions on entry points, security arrangements, and any restrictions within the building or estate.

The Customer is responsible for arranging or authorising suitable parking for our vehicles as close to the premises as reasonably possible. Any parking charges, permits, or penalties arising from inaccurate information or restrictions not disclosed to us in advance may be added to the final invoice.

If we are unable to gain access to the premises or to park reasonably close to carry out the services, we may charge a call-out fee or treat the booking as a late cancellation in accordance with the cancellation terms below.

Customer Obligations

The Customer agrees to:

Provide accurate information about the type, quantity and location of waste.

Ensure that any items to be removed are clearly identified and accessible.

Inform us in advance of any hazardous, restricted or specialist waste that may require special handling or permits.

Ensure that the premises are reasonably safe for our team to work in, and notify us of any known risks or health and safety concerns.

Comply with any reasonable instructions provided by our team on site relating to safety, access, and efficient completion of the services.

Pricing and Quotations

Prices are normally based on the volume, type and weight of waste, the time required on site, labour involved, and any disposal or recycling costs we incur. Where a fixed price has been provided in writing based on accurate information and, if applicable, a site visit, we will honour that price unless the scope of work changes significantly.

Where only an estimate is provided, the final price will be confirmed on site once our team has inspected the waste and the working conditions. If the final price is higher than the estimate, the Customer will be informed before work begins, and may choose to decline the service at that stage without charge, provided no work has yet been carried out.

All prices quoted are exclusive of any parking fees, congestion charges, or similar charges unless expressly stated. Any such additional charges incurred in connection with the service may be added to the final invoice.

Payments

Unless otherwise agreed in writing, payment is due in full on completion of the services on the day of collection. We may accept payment by cash, bank transfer, or card, as notified to the Customer at the time of booking.

For certain bookings, including larger clearances or commercial work, we may require a deposit or full payment in advance. The amount and timing of any deposit will be advised at the point of booking and must be paid by the specified deadline to secure the date.

If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate until payment is made in full and to recover any reasonable costs incurred in pursuing the debt.

Cancellations and Amendments

The Customer may cancel or amend a booking by contacting us as soon as possible. We understand that plans change; however, cancellations close to the scheduled date can result in costs to our business. The following terms apply:

Cancellations made more than 48 hours before the scheduled start time will normally incur no cancellation fee.

Cancellations made within 24 to 48 hours of the scheduled start time may incur a reasonable cancellation charge to cover administrative and scheduling costs.

Cancellations made within 24 hours of the scheduled start time, or where we attend site and are unable to carry out the work due to factors within the Customer's control, may be charged up to the full quoted price.

Any deposit paid may be retained in full or in part in accordance with the above cancellation terms. Where possible, we may offer to reschedule the service, and in such cases we may choose, at our discretion, to transfer the deposit to the new booking date.

Waste Regulations and Prohibited Items

House Clearance Canary Wharf operates in compliance with all applicable UK waste management regulations and duty of care requirements. We will transport and dispose of waste only at authorised, licensed facilities and will take reasonable steps to maximise recycling and responsible disposal.

The Customer acknowledges that certain items are classed as hazardous or specialist waste and may require additional licences, permits, packaging or disposal processes. These may include, but are not limited to, asbestos, chemicals, paints, solvents, oils, clinical or medical waste, gas bottles, and certain electrical or electronic equipment.

The Customer must notify us in advance if any such items are present. We reserve the right to refuse to remove prohibited or hazardous items, or to charge additional fees where special handling, transportation or disposal is required in line with regulatory requirements.

We may also decline to collect any items that, in our reasonable opinion, pose a health and safety risk to our staff or the public, or that we are not legally permitted to handle.

Ownership of Items and Title to Waste

By presenting items to us for removal, the Customer confirms that they are the owner of those items or have the full authority of the owner to dispose of them. The Customer agrees to indemnify us against any claim by a third party alleging unauthorised removal or disposal.

Title to the waste passes to us at the time it is loaded onto our vehicle, subject to our right to decline unlawful, hazardous or prohibited materials. Once collected, items may be disposed of, recycled, resold, donated or otherwise processed at our discretion, in compliance with applicable waste and consumer protection laws.

Liability and Limitations

We will exercise reasonable care and skill in carrying out the services. However, the Customer acknowledges that house clearance and waste removal can involve moving bulky items through confined spaces and handling items of varying condition. The following limitations apply:

We will not be liable for any pre-existing damage or defect to property or items, or for minor cosmetic damage that is reasonably incidental to the ordinary performance of the services, provided we have taken reasonable care.

We will not be responsible for any items that the Customer intended to keep but did not clearly separate or identify. The Customer should remove or label items that are not to be taken before work begins.

Our total liability in respect of any claim arising out of the services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the relevant service, except in cases of death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

We will not be liable for any indirect, consequential or purely economic loss, including loss of profit, loss of opportunity or loss of data, arising out of or in connection with the services.

Insurance

House Clearance Canary Wharf maintains insurance cover appropriate to the services provided, including public liability insurance. Details of our insurance can be provided on request. The Customer is encouraged to maintain their own suitable insurance for their property and contents.

Delays and Events Beyond Our Control

We will use reasonable efforts to attend at the agreed time and to complete the work within a reasonable period. However, time is not of the essence in relation to our performance, and attendance times are approximate.

We will not be liable for any delay or failure to perform the services due to events or circumstances beyond our reasonable control, including severe weather, traffic disruption, accidents, breakdowns, illness, strikes, or legal restrictions. In such cases, we will notify the Customer as soon as reasonably practicable and, where possible, offer an alternative date or time.

Complaints

If the Customer is dissatisfied with any aspect of our service, they should contact us as soon as possible with full details of the issue. We take complaints seriously and will investigate them promptly and fairly. Where we are at fault, we will work with the Customer to agree a suitable remedy, which may include repeating the service, a partial refund, or another reasonable solution.

Data Protection and Privacy

We will handle any personal information collected from the Customer in connection with bookings, quotations and service delivery in accordance with applicable data protection laws. Personal data will be used only for legitimate business purposes, such as managing bookings, providing services, processing payments, and handling queries or complaints.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services, subject to any consumer rights giving the Customer access to local courts in their part of the United Kingdom.

Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided to the Customer, constitute the entire agreement between the parties in relation to the services and supersede any prior understandings or representations, whether oral or written.

Amendments to These Terms

We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated version is published or notified. For existing confirmed bookings, the version in force at the time of booking will continue to apply unless both parties agree otherwise in writing.

By proceeding with a booking or allowing our team to commence work, the Customer confirms that they have read, understood and agree to these Terms and Conditions.